Refund and Returns Policy

REFUND AND RETURNS POLICY

At SvgNewStyle (svgnewstyle.com), we provide digital download assets including SVG, PNG, EPS, and DXF files. Because our products are digital files delivered instantly upon purchase, they cannot be physically returned.

However, we are committed to customer satisfaction and offer refunds and exchanges for defective or non-working digital files in accordance with the policy below.

1. Eligibility for Refunds and Exchanges
We accept refund or replacement requests ONLY for defective products, including:

  • Corrupted or damaged files that cannot be unzipped or opened.
  • Missing elements, incorrect layers, or major technical errors not matching the product description.
  • Receiving the wrong file version.

2. Return Timeframe

  • Customers must submit a refund or replacement request within 14 days from the date of purchase.

3. How to Request a Return or Refund

  • Return Method: Requests must be submitted via email to [email protected].
  • Required Details: Please provide your Order ID, a detailed explanation of the issue, and screenshots showing the technical error.
  • Resolution Process: Our technical support team will attempt to provide a corrected file within 24–48 hours. If the file defect cannot be fixed, a full refund will be issued.

4. Return Fees & Processing Time

  • Restocking & Return Fees: $0 (No fees are charged for defective file returns or exchanges).
  • Processing Time: Once approved, refunds will be credited back to your original payment method (PayPal or Credit Card) within 3 to 5 business days.

5. Non-Refundable Items
Unless the file is technically defective, we do not issue refunds for:

  • Changing your mind after downloading the file.
  • Purchasing the wrong file format (please ensure compatibility with Cricut, Silhouette, or your design software prior to purchase).

Contact Us
If you have any questions regarding our Refund and Returns Policy, please contact us: